CRM, customer service and communication
Zendesk integration
We have already integrated Zendesk in production and connect it to your system: reliable, traceable and monitored in operation.
What is Zendesk?
Zendesk is a customer service platform. Requests come together as tickets, via chat or through a help centre.
What we have built
- Chat and chatbot flows integrated with Zendesk.
- Back-office plugin, so customer service sees customer data directly.
What matters in the integration
- Identify customers in chat securely without passing sensitive data to Zendesk.
- Tie chatbot flows to the state of the customer account, for example to a pending identification.
What we build around it
- Events from the core system such as registration, login and deposit sent to the platform in real time.
- Customer data kept in sync, consent (opt-in) respected.
- Excluded or protected customers receive no marketing where the market requires it.
- Campaign impact measurable in your own tracking.
- An outage of the platform does not slow down the core system: events are buffered and delivered later.
Frequently asked questions
Can Limeship integrate Zendesk into our existing system?
Yes. We have already integrated Zendesk in production, in a platform with online portal, apps and branches in several markets. We connect it to your existing backend, whether .NET, Java or another stack, and take over testing, monitoring and operation if you wish.
What do we need to get started?
A contract with Zendesk, access to the test environment and the requirements of your business side. We clarify everything else in a first conversation.